News & Blog
849 results
Blog 3 minutes
Customer-centric operations: How Pasco County Schools revolutionized its customer service
The process of transforming customer service takes time — and leadership at Pasco County Schools know the end result is worth the effort. Read how ...
Blog 3 minutes
How Austin Independent School District built buy-in and transformed board communications
Stephanie Hawkins from Austin Independent School District shares how her district revolutionized the communications experience for board members.
Blog 3 minutes
Top 5 lessons from #NSPRA2023: Key takeaways highlighted.
We heard some incredible stories, learned about insightful research, and expanded our understanding of #schoolPR through dynamic speaker sessions. ...
Blog 1 min
Understanding your customer service quiz score
Congrats! You just completed K12 Insight's customer service quiz at NSPRA! Now let's find out what your score means.
Blog 3 mins
Improving School Service: The 4 Phases Journey
How to develop your district's customer service journey Customer service isn’t a switch districts can turn “on” or “off.” It’s a comprehensive cul...
Blog 3 mins
The 3 Pillars of Customer Service in Schools: A Guide to Improvement
The phases of customer service in schools are defined by three pillars: processes and workflows, use customer intelligence and technology, and dist...
Blog 2 mins
Adopting a Customer Service Culture in School Districts: How and Why
Adopting a customer service mindset — and backing it up with a functional customer service and intelligence platform — will build trust capital, im...
Blog 3 mins
Customer Service's Ripple Effect: 3 Ways It Impacts Your School District
Customer service is helping school districts nationwide build trust and create positive experiences that lead to satisfied families and increased e...
Blog 3 mins
Assessing Customer Service: 4 Questions for Your District
Building a culture of customer service in your district is key to increasing parent satisfaction and keeping families enrolled. Here are four quest...